Recruitment: Customer Service Advisor

customer service advisor

Join our BDP team in Sheffield

2 x Customer Service Advisors (full-time / part-time hours available)

We are looking to recruit an enthusiastic customer service advisor with a natural flair for conversation and excellent listening skills to join our small award-winning marketing agency at Kelham Island in Sheffield. Since 2009, we have established our brand and built a portfolio of over 6,000 business customers that are registered on an annual subscription model. BDP Agency provides Business Data for Marketing Campaigns to assist our corporate clients with contacting companies around the world with our International and UK databases. See more information about us here.

The successful candidate will be responsible for providing exceptional customer service to these businesses, answering queries and identifying opportunities to help our existing customers.

Job description: Customer Service Advisor

You will be working as part of a small team and have the opportunity to gain experience in many aspects of customer service and building relationships.

Proactively call existing customers & maintain client relationships
Provide an excellent level of customer service & build rapport
Make & answer calls professionally
Work on your own initiative to enhance client relationships
Provide support to the sales team and aftercare service for clients
Update the CRM and chase paperwork from new clients
Other admin tasks

Required Skills and Interests

Minimum 6 months’ customer service experience desirable
Great customer service skills & confident on the telephone
Enthusiastic and self-motivated
Excellent timekeeping
Basic computer skills
Good level of written and verbal English
Presentable and Professional
Willing to follow instructions and learn with a positive attitude
Benefits Package:
Salary: basic + excellent team bonus scheme

Holidays: great holidays + bank holidays

Hours: Flexible Mon-Fri (no weekend work)

Training: ongoing training to develop an exciting career in customer service

Facilities: parking / Tram stop close-by / 2 excellent cafés / complimentary refreshments

Please apply by sending your CV to,

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