Join our BDP team in Sheffield

2 x Customer Service Advisors (full-time / part-time hours available)

We are looking to recruit an enthusiastic customer service advisor with a natural flair for conversation and excellent listening skills to join our small award winning marketing agency at Kelham Island in Sheffield. Since 2009, we have established our brand and built a portfolio of over 6,000 business customers that are registered on an annual subscription model. See more information about us here.

The successful candidate will be responsible for providing exceptional customer service to these businesses, answering queries and identifying opportunities to help our existing customers.

Job description: Customer Service Advisor

You will be working as part of a small team and have the opportunity to gain experience in many aspects of customer service and building relationships.

  • Proactively call existing customers & maintain client relationships
  • Provide an excellent level of customer service & build rapport
  • Make & answer calls in a professional manner
  • Work on your own initiative to enhance client relationships
  • Provide support to the sales team and aftercare service for clients
  • Update the CRM and chase paperwork from new clients
  • Other admin tasks

Required Skills and Interests:

  • Minimum 6 months’ customer service experience desirable
  • Great customer service skills & confident on the telephone
  • Enthusiastic and self-motivated
  • Excellent timekeeping
  • Basic computer skills
  • Good level of written and verbal English
  • Presentable and Professional
  • Willing to follow instructions and learn with a positive attitude

Benefits Package:

Salary: basic + excellent team bonus scheme

Holidays: great holidays + bank holidays

Hours: Flexible Mon-Fri (no weekend work)

Training: ongoing training to develop an exciting career in customer service

Facilities: parking / Tram stop close-by / 2 excellent cafes / complimentary refreshments

Please apply by sending your CV to rec at bdpagency.com