Businesses are now investing significant amounts of money within their budget in to lead generation. However this could be a waste of time and money if not done correctly, i.e. not following your hot leads to close the sale. Here are some useful tips to use within your company to ensure these leads are used effectively:
When a lead has been generated it is important that you contact this person as soon as possible to make sure the information needed is passed successfully before your competitors have the chance to do so. The best way to do this is by telephone, this way you get to interact with your customer and you are now acquainted with each other, using the telephone to follow up saves a lot of time as you don’t have the chaos of sending emails back and forth whilst the questions being asked could have been answered in a couple of minutes on the phone.
Follow up your enquiries with relevant questions to ensure you have an understanding on what the client is requesting from you. If your enquiries come with detailed information in the first instance, use this in a question to get exact criteria your client is looking for.
Do not be disappointed if a lead does not turn into an order on their first enquiry, as these leads can still be used to market your products and services to them in the future via newsletters or email. This gives you a good chance of converting in the future as they are already familiar with you and your services.